/* ===== Reset & Base ===== */
*, *::before, *::after {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

/* ===== Dark Theme (default) ===== */
:root,
[data-theme="dark"] {
    --primary: #667eea;
    --primary-dark: #5a6fd6;
    --secondary: #764ba2;
    --success: #28a745;
    --warning: #ffc107;
    --danger: #dc3545;
    --info: #17a2b8;

    --bg-page: linear-gradient(135deg, #0f0f23 0%, #1a1a2e 50%, #16213e 100%);
    --bg-nav: rgba(15, 15, 35, 0.95);
    --bg-card: rgba(255,255,255,0.05);
    --bg-card-hover: rgba(255,255,255,0.08);
    --bg-input: rgba(255,255,255,0.06);
    --bg-input-focus: rgba(255,255,255,0.10);
    --text-primary: #ffffff;
    --text-secondary: rgba(255,255,255,0.75);
    --text-muted: rgba(255,255,255,0.45);
    --border-color: rgba(255,255,255,0.10);
    --border-focus: #667eea;
    --shadow: 0 4px 24px rgba(0,0,0,0.35);
    --footer-bg: rgba(0,0,0,0.30);

    --radius: 14px;
    --radius-sm: 9px;
    --transition: all 0.25s ease;
}

/* ===== Light Theme ===== */
[data-theme="light"] {
    --bg-page: linear-gradient(135deg, #f0f4ff 0%, #e8edf8 50%, #eef1fb 100%);
    --bg-nav: rgba(255,255,255,0.95);
    --bg-card: rgba(255,255,255,0.85);
    --bg-card-hover: rgba(255,255,255,1);
    --bg-input: rgba(0,0,0,0.04);
    --bg-input-focus: rgba(102,126,234,0.06);
    --text-primary: #1a1a2e;
    --text-secondary: #3d4466;
    --text-muted: #7a82aa;
    --border-color: rgba(0,0,0,0.10);
    --border-focus: #667eea;
    --shadow: 0 4px 24px rgba(0,0,0,0.10);
    --footer-bg: rgba(255,255,255,0.70);
}

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
    background: var(--bg-page);
    color: var(--text-primary);
    min-height: 100vh;
    line-height: 1.65;
    transition: background 0.3s ease, color 0.3s ease;
}

a {
    color: var(--primary);
    text-decoration: none;
    transition: var(--transition);
}

a:hover { color: #8b9cf7; }

button:disabled,
input:disabled {
    cursor: not-allowed;
}

.container {
    max-width: 780px;
    margin: 0 auto;
    padding: 0 1.25rem;
}

/* ===== Navbar ===== */
.navbar {
    background: var(--bg-nav);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border-bottom: 1px solid var(--border-color);
    position: sticky;
    top: 0;
    z-index: 1000;
    box-shadow: var(--shadow);
}

.nav-container {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.875rem 1.25rem;
}

.nav-brand {
    font-size: 1.4rem;
    font-weight: 700;
    color: var(--text-primary) !important;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}
.nav-brand i { color: var(--primary); }

.nav-links {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.nav-links a {
    color: var(--text-secondary);
    font-size: 0.88rem;
    font-weight: 500;
    display: flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.45rem 0.85rem;
    border-radius: var(--radius-sm);
    transition: var(--transition);
}
.nav-links a:hover {
    color: var(--text-primary);
    background: var(--bg-card);
}

/* ===== Theme Toggle Button ===== */
.theme-toggle {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    border: 1px solid var(--border-color);
    background: var(--bg-card);
    color: var(--text-secondary);
    cursor: pointer;
    transition: var(--transition);
    font-size: 0.95rem;
    flex-shrink: 0;
}
.theme-toggle:hover {
    background: var(--primary);
    color: #fff;
    border-color: var(--primary);
    transform: rotate(20deg);
}

.btn.is-submitting,
.btn:disabled {
    opacity: 0.7;
    filter: saturate(0.8);
    transform: none !important;
    box-shadow: none !important;
}

/* ===== Main Content ===== */
.main-content {
    padding: 2rem 0 3rem;
    min-height: calc(100vh - 130px);
}

/* ===== Hero Section ===== */
.hero-section {
    text-align: center;
    padding: 2.5rem 1rem 1.5rem;
}

.hero-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    background: rgba(102,126,234,0.12);
    color: var(--primary);
    border: 1px solid rgba(102,126,234,0.25);
    border-radius: 20px;
    padding: 0.35rem 0.9rem;
    font-size: 0.8rem;
    font-weight: 600;
    letter-spacing: 0.3px;
    margin-bottom: 1rem;
}

.hero-title {
    font-size: 2.4rem;
    font-weight: 800;
    margin-bottom: 0.6rem;
    letter-spacing: -0.5px;
}

.hero-fire { font-style: normal; }

.hero-subtitle {
    color: var(--text-secondary);
    font-size: 1.05rem;
    max-width: 480px;
    margin: 0 auto;
}

/* ===== Quick Actions ===== */
.quick-actions {
    margin: 1.5rem 0;
}

.section-label {
    font-size: 0.8rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 1px;
    color: var(--text-muted);
    margin-bottom: 0.75rem;
    display: flex;
    align-items: center;
    gap: 0.4rem;
}
.section-label i { color: var(--primary); }

.actions-grid {
    display: flex;
    flex-direction: column;
    gap: 0.6rem;
}

.action-card {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 1rem 1.1rem;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius);
    text-decoration: none;
    color: var(--text-primary);
    transition: var(--transition);
    backdrop-filter: blur(10px);
}

.action-card:hover {
    transform: translateX(4px);
    background: var(--bg-card-hover);
    box-shadow: var(--shadow);
    color: var(--text-primary);
}

.action-icon {
    width: 44px;
    height: 44px;
    border-radius: 11px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
    flex-shrink: 0;
}

.action-support  { border-left: 3px solid var(--primary); }
.action-cashback { border-left: 3px solid #27ae60; }
.action-gift     { border-left: 3px solid #f39c12; }
.action-consult  { border-left: 3px solid #0088cc; }

.action-support  .action-icon { background: rgba(102,126,234,0.12); color: var(--primary); }
.action-cashback .action-icon { background: rgba(39,174,96,0.12);   color: #27ae60; }
.action-gift     .action-icon { background: rgba(243,156,18,0.12);  color: #f39c12; }
.action-consult  .action-icon { background: rgba(0,136,204,0.12);   color: #0088cc; }

.action-body { flex: 1; }

.action-title {
    font-size: 0.96rem;
    font-weight: 600;
    margin-bottom: 0.15rem;
}

.action-desc {
    font-size: 0.82rem;
    color: var(--text-muted);
}

.action-arrow {
    color: var(--text-muted);
    font-size: 0.8rem;
    flex-shrink: 0;
}

/* ===== Telegram Banner ===== */
.tg-banner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.9rem 1.1rem;
    background: linear-gradient(135deg, rgba(0,136,204,0.15), rgba(0,169,255,0.10));
    border: 1px solid rgba(0,136,204,0.25);
    border-radius: var(--radius);
    margin: 0.75rem 0 1.5rem;
    text-decoration: none;
    transition: var(--transition);
}
.tg-banner:hover {
    background: linear-gradient(135deg, rgba(0,136,204,0.25), rgba(0,169,255,0.18));
    transform: scale(1.01);
}
.tg-banner-left {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}
.tg-icon {
    font-size: 1.5rem;
    color: #0088cc;
}
.tg-banner-title {
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--text-primary);
}
.tg-banner-sub {
    font-size: 0.78rem;
    color: var(--text-muted);
}
.tg-banner-btn {
    background: #0088cc;
    color: #fff;
    border-radius: 20px;
    padding: 0.4rem 1rem;
    font-size: 0.82rem;
    font-weight: 600;
    white-space: nowrap;
    display: flex;
    align-items: center;
    gap: 0.4rem;
}

/* ===== Form Section ===== */
.form-section {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius);
    overflow: hidden;
    backdrop-filter: blur(10px);
    scroll-margin-top: 80px;
}

.form-header {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 1.25rem 1.5rem;
    border-bottom: 1px solid var(--border-color);
    background: rgba(102,126,234,0.06);
}

.form-header-icon {
    width: 42px;
    height: 42px;
    background: linear-gradient(135deg, var(--primary), var(--secondary));
    border-radius: 11px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.1rem;
    color: #fff;
    flex-shrink: 0;
}

.form-title {
    font-size: 1.15rem;
    font-weight: 700;
    margin-bottom: 0.1rem;
}

.form-subtitle {
    font-size: 0.82rem;
    color: var(--text-muted);
}

.ticket-form {
    padding: 1.5rem;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

@media (max-width: 600px) {
    .form-row { grid-template-columns: 1fr; }
}

.form-group {
    margin-bottom: 1.25rem;
}

.form-group label {
    display: block;
    margin-bottom: 0.45rem;
    font-weight: 500;
    font-size: 0.9rem;
    color: var(--text-secondary);
}

.label-hint {
    font-weight: 400;
    color: var(--text-muted);
    font-size: 0.82rem;
}

.required { color: var(--danger); }

.field-hint {
    display: block;
    margin-top: 0.3rem;
    font-size: 0.78rem;
    color: var(--text-muted);
}

.form-group input,
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 0.8rem 1rem;
    background: var(--bg-input);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    color: var(--text-primary);
    font-size: 0.95rem;
    font-family: inherit;
    transition: var(--transition);
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: var(--border-focus);
    background: var(--bg-input-focus);
    box-shadow: 0 0 0 3px rgba(102,126,234,0.12);
}

.form-group input::placeholder,
.form-group textarea::placeholder { color: var(--text-muted); }

/* ===== File Upload ===== */
.file-upload-area {
    border: 2px dashed var(--border-color);
    border-radius: var(--radius);
    padding: 2rem 1.5rem;
    text-align: center;
    cursor: pointer;
    transition: var(--transition);
    position: relative;
    background: var(--bg-input);
}

.file-upload-area input[type="file"] {
    position: absolute;
    opacity: 0;
    inset: 0;
    width: 100%;
    height: 100%;
    cursor: pointer;
}

.file-upload-area:hover,
.file-upload-area.dragover {
    border-color: var(--primary);
    background: rgba(102,126,234,0.06);
}

.upload-icon {
    font-size: 2.25rem;
    color: var(--primary);
    display: block;
    margin-bottom: 0.75rem;
}

.upload-text {
    font-size: 0.95rem;
    color: var(--text-secondary);
    margin-bottom: 0.3rem;
}

.upload-link {
    color: var(--primary);
    text-decoration: underline;
    cursor: pointer;
}

.upload-hint {
    font-size: 0.78rem;
    color: var(--text-muted);
}

.file-list { margin-top: 0.75rem; }

.file-item {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    padding: 0.6rem 0.85rem;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    margin-bottom: 0.45rem;
    font-size: 0.88rem;
    color: var(--text-secondary);
}
.file-item i { color: var(--primary); flex-shrink: 0; }
.file-name { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.file-size { color: var(--text-muted); font-size: 0.78rem; flex-shrink: 0; }

/* ===== AI Analysis Block ===== */
.ai-analysis-block {
    background: rgba(102,126,234,0.06);
    border: 1px solid rgba(102,126,234,0.20);
    border-radius: var(--radius);
    padding: 1rem 1.25rem;
    margin-bottom: 1.25rem;
}

.ai-analysis-header {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    color: var(--primary);
    font-size: 0.9rem;
    font-weight: 600;
    margin-bottom: 0.5rem;
}

.ai-spinner {
    width: 16px;
    height: 16px;
    border: 2px solid rgba(102,126,234,0.3);
    border-top-color: var(--primary);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
    display: inline-block;
    margin-left: auto;
}

@keyframes spin { to { transform: rotate(360deg); } }

.ai-analysis-result { margin-top: 0.5rem; }

.ai-answer {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    padding: 1rem 1.1rem;
}

.ai-answer-header {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.82rem;
    font-weight: 700;
    color: #ffc107;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 0.6rem;
}

.ai-answer-text {
    font-size: 0.92rem;
    color: var(--text-secondary);
    line-height: 1.65;
}

/* ===== Buttons ===== */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.75rem 1.5rem;
    border: none;
    border-radius: var(--radius-sm);
    font-size: 0.95rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition);
    text-decoration: none;
}

.btn-primary {
    background: linear-gradient(135deg, var(--primary) 0%, var(--secondary) 100%);
    color: white;
}
.btn-primary:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 22px rgba(102,126,234,0.4);
    color: white;
}

.btn-outline {
    background: transparent;
    border: 1px solid var(--border-color);
    color: var(--text-secondary);
}
.btn-outline:hover {
    background: var(--bg-card);
    border-color: var(--primary);
    color: var(--text-primary);
}

.btn-success { background: var(--success); color: white; }
.btn-success:hover { background: #218838; color: white; }

.btn-danger { background: var(--danger); color: white; }
.btn-danger:hover { background: #c82333; color: white; }

.btn-large { padding: 1rem 2rem; font-size: 1.02rem; }
.btn-block { width: 100%; }

.btn-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--bg-card);
    color: var(--text-secondary);
    transition: var(--transition);
    border: none;
    cursor: pointer;
}
.btn-icon:hover { background: var(--primary); color: white; }

.form-note {
    text-align: center;
    font-size: 0.78rem;
    color: var(--text-muted);
    margin-top: 0.85rem;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
}

/* ===== Bottom Links ===== */
.bottom-links {
    text-align: center;
    padding: 1.5rem 0 0.5rem;
    color: var(--text-muted);
}
.bottom-links a {
    color: var(--text-secondary);
    font-size: 0.88rem;
    transition: var(--transition);
}
.bottom-links a:hover { color: var(--primary); }
.link-divider {
    margin: 0 0.75rem;
    color: var(--border-color);
}

/* ===== Alerts ===== */
.alert {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.9rem 1.1rem;
    border-radius: var(--radius-sm);
    margin-bottom: 1rem;
    font-size: 0.93rem;
    border: 1px solid;
}
.alert-success { background: rgba(40,167,69,0.10); border-color: rgba(40,167,69,0.30); color: #4caf50; }
.alert-error   { background: rgba(220,53,69,0.10);  border-color: rgba(220,53,69,0.30);  color: #ff6b6b; }
.alert-warning { background: rgba(255,193,7,0.10);  border-color: rgba(255,193,7,0.30);  color: #ffc107; }
.alert-info    { background: rgba(23,162,184,0.10); border-color: rgba(23,162,184,0.30); color: #17a2b8; }
.alert-close { background: none; border: none; color: inherit; cursor: pointer; margin-left: auto; opacity: 0.6; }
.alert-close:hover { opacity: 1; }

/* ===== Page Header ===== */
.page-header { margin-bottom: 1.75rem; }
.page-header h1 { font-size: 1.75rem; margin-bottom: 0.4rem; }
.page-header h1 i { color: var(--primary); }
.page-header p { color: var(--text-muted); }

/* ===== Cards ===== */
.card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius);
    padding: 1.5rem;
    backdrop-filter: blur(10px);
}

/* ===== Status Badges ===== */
.status-badge {
    display: inline-flex;
    align-items: center;
    padding: 0.3rem 0.7rem;
    border-radius: 20px;
    font-size: 0.78rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.4px;
}
.status-new       { background: rgba(102,126,234,0.15); color: var(--primary); }
.status-in_progress { background: rgba(255,193,7,0.15); color: #ffc107; }
.status-resolved  { background: rgba(40,167,69,0.15);   color: var(--success); }
.status-closed    { background: rgba(108,117,125,0.15); color: #6c757d; }

.priority-badge {
    display: inline-flex; align-items: center;
    padding: 0.2rem 0.6rem;
    border-radius: 6px;
    font-size: 0.72rem;
    font-weight: 600;
}
.priority-low      { background: rgba(108,117,125,0.15); color: #6c757d; }
.priority-normal   { background: rgba(23,162,184,0.15);  color: var(--info); }
.priority-high     { background: rgba(255,193,7,0.15);   color: #ffc107; }
.priority-critical { background: rgba(220,53,69,0.15);   color: var(--danger); }

/* ===== Hero Mini (legacy) ===== */
.hero-mini { text-align: center; padding: 2rem 0 1rem; }
.hero-mini h1 { font-size: 2rem; margin-bottom: 0.25rem; }
.hero-mini p  { color: var(--text-muted); font-size: 1rem; }

/* ===== Menu Buttons (legacy) ===== */
.menu-buttons {
    display: flex; flex-direction: column; gap: 0.6rem;
    margin: 1rem 0; max-width: 500px;
    margin-left: auto; margin-right: auto;
}
.menu-btn {
    display: flex; align-items: center; gap: 0.75rem;
    padding: 0.85rem 1.25rem;
    border-radius: var(--radius-sm);
    font-size: 0.95rem; font-weight: 500; color: #fff;
    text-decoration: none; transition: var(--transition);
    border: 1px solid var(--border-color);
    background: var(--bg-card);
}
.menu-btn:hover { background: var(--bg-card-hover); transform: translateX(4px); }
.menu-btn i { font-size: 1.1rem; width: 1.5rem; text-align: center; }
.menu-btn-primary { border-left: 3px solid var(--primary); }
.menu-btn-gift    { border-left: 3px solid #ff6b9d; }
.menu-btn-cashback { border-left: 3px solid #ffc107; }
.menu-btn-consult { border-left: 3px solid #17a2b8; }
.menu-btn-primary i { color: var(--primary); }
.menu-btn-gift    i { color: #ff6b9d; }
.menu-btn-cashback i { color: #ffc107; }
.menu-btn-consult i { color: #17a2b8; }

/* ===== Channel Banner (legacy) ===== */
.channel-banner { text-align: center; margin: 0.75rem 0 1.5rem; }
.channel-banner a {
    display: inline-flex; align-items: center; gap: 0.5rem;
    padding: 0.6rem 1.5rem;
    background: linear-gradient(135deg, #0088cc, #00aaee);
    color: #fff; border-radius: 2rem;
    font-size: 0.85rem; font-weight: 600;
    text-decoration: none; transition: var(--transition);
}
.channel-banner a:hover { opacity: 0.85; transform: scale(1.02); }

/* ===== Section Divider ===== */
.section-divider { text-align: center; padding: 0.5rem 0 1rem; scroll-margin-top: 80px; }
.section-divider h2 { font-size: 1.2rem; color: var(--text-secondary); font-weight: 600; }
.section-divider h2 i { margin-right: 0.4rem; color: var(--primary); }

/* ===== Success Page ===== */
.success-page { text-align: center; padding: 3rem 0; }
.success-icon { font-size: 5rem; color: var(--success); margin-bottom: 1.5rem; }
.success-page h1 { font-size: 2rem; margin-bottom: 1rem; }
.success-text { color: var(--text-secondary); font-size: 1.1rem; margin-bottom: 2rem; }
.ticket-info-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius);
    padding: 2rem; max-width: 500px; margin: 0 auto 2rem; text-align: left;
}
.info-row {
    display: flex; justify-content: space-between; align-items: center;
    padding: 0.75rem 0; border-bottom: 1px solid var(--border-color);
}
.info-row:last-child { border-bottom: none; }
.info-label { color: var(--text-muted); }
.info-value { color: var(--text-primary); font-weight: 500; }
.ticket-id { color: var(--primary); font-family: monospace; font-size: 1.1rem; }
.save-notice {
    background: rgba(255,193,7,0.10); border: 1px solid rgba(255,193,7,0.30);
    color: #ffc107; padding: 1rem; border-radius: var(--radius-sm);
    max-width: 500px; margin: 0 auto 2rem;
}
.success-actions { display: flex; gap: 1rem; justify-content: center; }

/* ===== Ticket status / search ===== */
.search-form { margin-bottom: 2rem; }
.search-input-group { display: flex; gap: 1rem; max-width: 600px; }
.search-input-group input {
    flex: 1; padding: 0.875rem 1rem;
    background: var(--bg-input); border: 1px solid var(--border-color);
    border-radius: var(--radius-sm); color: var(--text-primary); font-size: 1rem;
}
.search-input-group input:focus { outline: none; border-color: var(--primary); }
.search-input-group input::placeholder { color: var(--text-muted); }

.ticket-detail-card {
    background: var(--bg-card); border: 1px solid var(--border-color);
    border-radius: var(--radius); overflow: hidden;
}
.ticket-header-info {
    padding: 1.5rem 2rem; border-bottom: 1px solid var(--border-color);
    display: flex; justify-content: space-between; align-items: center;
    flex-wrap: wrap; gap: 1rem;
}
.ticket-main-info h2 { font-size: 1.3rem; margin-bottom: 0.25rem; }
.ticket-id-badge {
    font-family: monospace; color: var(--primary); font-size: 0.9rem;
    background: rgba(102,126,234,0.10); padding: 0.2rem 0.5rem; border-radius: 4px;
}
.ticket-meta { display: flex; gap: 0.75rem; align-items: center; }
.ticket-body { padding: 2rem; }
.info-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 1rem; margin-bottom: 1.5rem; }
.info-item { display: flex; align-items: center; gap: 0.5rem; color: var(--text-secondary); }
.info-item i { color: var(--primary); width: 16px; }
.description-block {
    background: rgba(255,255,255,0.03); border: 1px solid var(--border-color);
    border-radius: var(--radius-sm); padding: 1.5rem; margin-bottom: 1.5rem;
}
.description-block h3 { font-size: 0.95rem; color: var(--text-muted); margin-bottom: 0.75rem; }
.description-block p { color: var(--text-secondary); white-space: pre-wrap; }
.attachments-block h3 { font-size: 0.95rem; color: var(--text-muted); margin-bottom: 0.75rem; }
.attachment-list { display: flex; flex-wrap: wrap; gap: 0.75rem; }
.attachment-item {
    display: flex; align-items: center; gap: 0.5rem;
    padding: 0.5rem 0.75rem; background: rgba(255,255,255,0.05);
    border-radius: var(--radius-sm); color: var(--text-secondary); font-size: 0.9rem;
}
.attachment-item i { color: var(--primary); }
.responses-section { padding: 2rem; border-top: 1px solid var(--border-color); }
.responses-section h3 { margin-bottom: 1.5rem; }
.response-item { padding: 1.25rem; border-radius: var(--radius-sm); margin-bottom: 1rem; }
.response-admin { background: rgba(102,126,234,0.08); border-left: 3px solid var(--primary); }
.response-user  { background: rgba(255,255,255,0.03); border-left: 3px solid rgba(255,255,255,0.2); }
.response-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 0.5rem; font-size: 0.9rem; }
.response-header strong { display: flex; align-items: center; gap: 0.4rem; }
.response-date { color: var(--text-muted); font-size: 0.85rem; }
.response-body { color: var(--text-secondary); white-space: pre-wrap; }
.user-response-form { padding: 2rem; border-top: 1px solid var(--border-color); }
.user-response-form h3 { margin-bottom: 1rem; }
.user-response-form textarea {
    width: 100%; padding: 1rem;
    background: var(--bg-input); border: 1px solid var(--border-color);
    border-radius: var(--radius-sm); color: var(--text-primary);
    font-size: 1rem; font-family: inherit; margin-bottom: 1rem; resize: vertical;
}
.user-response-form textarea:focus { outline: none; border-color: var(--primary); }
.user-response-form textarea::placeholder { color: var(--text-muted); }
.ticket-closed-notice {
    display: flex; align-items: center; gap: 0.75rem; padding: 1.25rem;
    background: rgba(108,117,125,0.10); border: 1px solid rgba(108,117,125,0.20);
    border-radius: var(--radius-sm); color: #6c757d;
    text-align: center; justify-content: center; margin-top: 1rem;
}

/* ===== Cashback / Consultation ===== */
.cashback-form-section { background: var(--bg-card); border: 1px solid var(--border-color); border-radius: var(--radius); padding: 2rem; margin-bottom: 2rem; }
.cashback-form-section h2 { margin-bottom: 1.5rem; }
.cashback-instructions { background: var(--bg-card); border: 1px solid var(--border-color); border-radius: var(--radius); padding: 1.5rem; margin-bottom: 1rem; }
.steps-compact { list-style: none; counter-reset: step; max-width: 500px; margin: 0 auto; padding: 0; }
.steps-compact li {
    counter-increment: step; padding: 0.6rem 0 0.6rem 2.5rem;
    position: relative; color: var(--text-secondary); font-size: 0.95rem;
    border-bottom: 1px solid var(--border-color);
}
.steps-compact li:last-child { border-bottom: none; }
.steps-compact li::before {
    content: counter(step); position: absolute; left: 0;
    width: 1.8rem; height: 1.8rem;
    background: linear-gradient(135deg, var(--primary), var(--secondary));
    color: #fff; border-radius: 50%; display: flex;
    align-items: center; justify-content: center;
    font-size: 0.8rem; font-weight: 700; top: 50%; transform: translateY(-50%);
}
.consultation-content { display: flex; justify-content: center; padding: 2rem 0; }
.info-card { background: var(--bg-card); border: 1px solid var(--border-color); border-radius: var(--radius); padding: 3rem; text-align: center; max-width: 500px; }
.info-card .card-icon { width: 80px; height: 80px; border-radius: 50%; background: rgba(102,126,234,0.15); color: var(--primary); display: flex; align-items: center; justify-content: center; font-size: 2rem; margin: 0 auto 1.5rem; }
.info-card h3 { font-size: 1.3rem; margin-bottom: 1rem; }
.info-card p { color: var(--text-secondary); margin-bottom: 1.5rem; }

/* ===== Top / Bottom links ===== */
.top-links { text-align: center; padding: 0 0 1.5rem; color: var(--text-muted); }
.top-links a { color: var(--text-secondary); font-size: 0.9rem; transition: var(--transition); }
.top-links a:hover { color: var(--primary); }
.top-links a i { margin-right: 0.25rem; }

/* ===== Footer ===== */
.footer {
    background: var(--footer-bg);
    border-top: 1px solid var(--border-color);
    padding: 1.25rem 0;
    text-align: center;
    color: var(--text-muted);
    font-size: 0.87rem;
}

/* ===== Responsive ===== */
@media (max-width: 768px) {
    .hero-title { font-size: 1.9rem; }
    .tg-banner { flex-direction: column; align-items: flex-start; }
    .tg-banner-btn { align-self: flex-start; }
    .search-input-group { flex-direction: column; }
    .success-actions { flex-direction: column; align-items: center; }
    .ticket-header-info { flex-direction: column; align-items: flex-start; }
    .info-grid { grid-template-columns: 1fr; }
    .nav-links a span { display: none; }
}

/* ===== Cookie Consent Banner ===== */
.cookie-consent {
    position: fixed;
    bottom: -100%;
    left: 0;
    right: 0;
    background: var(--bg-nav);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border-top: 1px solid var(--border-color);
    padding: 1.5rem;
    z-index: 9999;
    display: flex;
    flex-direction: column;
    gap: 1rem;
    box-shadow: 0 -10px 30px rgba(0,0,0,0.2);
    transition: bottom 0.5s cubic-bezier(0.4, 0, 0.2, 1);
}

.cookie-consent.show {
    bottom: 0;
}

.cookie-content {
    display: flex;
    align-items: flex-start;
    gap: 1rem;
}

.cookie-icon {
    font-size: 1.5rem;
    color: var(--primary);
    margin-top: 0.2rem;
}

.cookie-text {
    font-size: 0.9rem;
    color: var(--text-secondary);
    line-height: 1.5;
}

@media (min-width: 768px) {
    .cookie-consent {
        flex-direction: row;
        align-items: center;
        justify-content: space-between;
        padding: 1.5rem 2rem;
        max-width: 900px;
        margin: 0 auto;
        border-radius: 16px 16px 0 0;
        border-left: 1px solid var(--border-color);
        border-right: 1px solid var(--border-color);
    }
    
    .cookie-content {
        flex: 1;
        align-items: center;
    }
    
    .cookie-consent .btn {
        white-space: nowrap;
        padding: 0.75rem 2rem;
    }
}

/* ===== AI Resolution Block ===== */
.ai-resolution-block {
    margin-top: 2rem;
    text-align: left;
}
.resolution-question {
    margin-top: 1.5rem;
    text-align: center;
}
.resolution-actions {
    display: flex;
    gap: 1rem;
    justify-content: center;
    margin-top: 1rem;
}
.resolution-actions .btn {
    flex: 1;
    max-width: 250px;
}
@media (max-width: 768px) {
    .resolution-actions {
        flex-direction: column;
    }
    .resolution-actions .btn {
        max-width: 100%;
    }
}

/* ===== Legal Pages ===== */
.legal-page {
    max-width: 800px;
    margin: 0 auto;
    padding-bottom: 2rem;
}
.legal-header {
    text-align: center;
    margin-bottom: 2.5rem;
}
.legal-icon {
    font-size: 2.5rem;
    color: var(--primary);
    margin-bottom: 1rem;
}
.legal-title {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 0.5rem;
}
.legal-subtitle {
    color: var(--text-secondary);
    font-size: 1rem;
    margin-bottom: 0.25rem;
}
.legal-meta {
    color: var(--text-muted);
    font-size: 0.85rem;
}
.legal-content {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius);
    padding: 2rem;
    backdrop-filter: blur(10px);
}
.legal-section {
    margin-bottom: 2rem;
    padding-bottom: 1.5rem;
    border-bottom: 1px solid var(--border-color);
}
.legal-section:last-child {
    margin-bottom: 0;
    padding-bottom: 0;
    border-bottom: none;
}
.legal-section h2 {
    font-size: 1.15rem;
    font-weight: 600;
    color: var(--primary);
    margin-bottom: 0.75rem;
}
.legal-section p {
    color: var(--text-secondary);
    line-height: 1.7;
    margin-bottom: 0.5rem;
}
.legal-section ul {
    padding-left: 1.5rem;
    margin: 0.5rem 0;
}
.legal-section li {
    color: var(--text-secondary);
    line-height: 1.7;
    margin-bottom: 0.3rem;
}
.legal-section a {
    color: var(--primary);
    text-decoration: underline;
}
.legal-section a:hover {
    color: var(--primary-dark);
}
.legal-back {
    text-align: center;
    margin-top: 2rem;
}

/* ===== Footer Links ===== */
.footer-links {
    margin-bottom: 0.5rem;
}
.footer-links a {
    color: var(--text-secondary);
    text-decoration: none;
    font-size: 0.85rem;
    transition: color 0.2s ease;
}
.footer-links a:hover {
    color: var(--primary);
}
.footer-links a i {
    margin-right: 0.25rem;
}
.footer-divider {
    color: var(--text-muted);
    margin: 0 0.75rem;
}

/* ===== Consent Checkbox ===== */
.consent-group {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
    margin: 1.25rem 0;
    padding: 1rem;
    background: var(--bg-input);
    border-radius: var(--radius-sm);
    border: 1px solid var(--border-color);
}
.consent-group input[type="checkbox"] {
    width: 18px;
    height: 18px;
    min-width: 18px;
    margin-top: 2px;
    accent-color: var(--primary);
    cursor: pointer;
}
.consent-group label {
    color: var(--text-secondary);
    font-size: 0.85rem;
    line-height: 1.5;
    cursor: pointer;
}
.consent-group label a {
    color: var(--primary);
    text-decoration: underline;
}
.consent-group label a:hover {
    color: var(--primary-dark);
}

@media (max-width: 768px) {
    .legal-content {
        padding: 1.25rem;
    }
    .legal-title {
        font-size: 1.4rem;
    }
}